Refund policy

Last updated: 7 August 2026

1. Right of withdrawal (14 days)

You may withdraw from your purchase within 14 calendar days of receiving your order, without giving any reason, in accordance with Spanish RLD 1/2007 and Directive 2011/83/EU.

2. Essential condition: the seal

For health and hygiene reasons (art. 103.g of RLD 1/2007), returns are only accepted for bottles with the original seal intact. An unsealed bottle cannot be returned or refunded, except for a lack of conformity covered by the legal warranty.

3. How to exercise withdrawal

Write to info@dulbe.com within the deadline, stating your order number and your unequivocal decision to withdraw. You may use this template: "I hereby give notice that I withdraw from my contract of sale for order [number], received on [date]. Name, address and signature."

4. Returning the product

You have 14 calendar days from your notice to send us the product, in its original packaging and with the seal intact, to the address we will provide. Return costs are borne by the customer. We recommend tracked shipping: the product is the customer's responsibility until it is received.

5. Refund

We will refund the full amount, including standard initial shipping costs, within a maximum of 14 calendar days of learning of your decision, and may withhold the refund until we receive the product or proof of its dispatch. The refund will be made using the same payment method.

6. Defective products

If the product shows a lack of conformity, the 3-year legal warranty protects you: write to info@dulbe.com and DULBE will bear all collection and replacement or refund costs.

7. A note on numbered editions

When a returned bottle meets the above conditions, its number is reinstated in the edition and becomes available again within the corresponding chapter.